Frequently asked question

Product information

Balance9Planet offers a collection of wellness products designed to harmonize the energy of the nine planets as per Vedic astrology, promoting health, clarity, and emotional balance.

Our products include ingredients and materials traditionally linked to planetary healing, such as gemstones, sandalwood, and natural extracts, all carefully sourced for quality.

Yes, all products are made using natural, safe ingredients suitable for everyday spiritual use and holistic wellness routines.

Our solutions help balance planetary energies, supporting emotional well-being, mental clarity, and physical vitality through traditional Vedic methods.

Usage guide

Follow the included guide for step-by-step rituals—such as using healing cards, sandalwood sachets, and capsules—intended to align planetary energies for maximum benefits.

Yes, products are designed to work together. Using them as a set enhances overall planetary balance and healing.

For optimal results, follow instructions matched to planetary hours, moon phases, or your own comfort—morning and evening use is suggested.

While most users follow the guide easily, personalized astrology consultations are available for tailored routines and remedies.

Shipping details

Orders are typically shipped within 1–2 business days, with delivery times ranging from 4–7 days depending on your location.

Currently, domestic shipping is available. Please check our website for international delivery updates.

Yes, you’ll receive a tracking link as soon as your order is dispatched, enabling real-time shipment updates.

Shipping is free on qualifying orders above a set value; a nominal fee may apply for smaller purchases as shown during checkout.

Return policy

Products can be returned within seven days of delivery except for certain items (like energized gemstones or customized products).

Contact customer support with your order details. You’ll receive instructions for returning the item and processing your refund.

Shipping charges are non-refundable. Refunds are provided for eligible products minus shipping and handling fees.

Items must be unused and in their original condition. Damaged or used items are not eligible for return or refund.