Welcome to Balance9Planet.com (“we”, “our”, “us”). Thank you for shopping with us! We value your trust and satisfaction above everything else. This Return & Refund Policy explains how returns, replacements, exchanges, and refunds are handled for all orders placed through our website https://balance9planet.com.

By purchasing from Balance 9 Planet, you agree to comply with this policy along with our Terms & Conditions, Shipping Policy, Cancellation Policy, and Privacy Policy. We encourage you to read these pages to understand your complete rights and obligations as a valued customer.

1. Eligibility for Return or Replacement

We make every effort to ensure your products arrive safely and in perfect condition. However, if you receive a damaged, defective, or incorrect item, you may request a return or replacement within 7 days of delivery.

To be eligible:

  • The product must be unused, unopened, and in its original packaging.
  • All original tags, labels, and seals must be intact.
  • Proof of purchase (invoice, order ID, or payment receipt) must be provided.
  • Returns are only applicable for products purchased directly through Balance9Planet.com.

Non-returnable items (due to hygiene, perishability, or regulatory reasons) include but are not limited to:

  • Opened health or wellness supplements
  • Personal care and hygiene products
  • Digital or downloadable items
  • Gift cards and promotional vouchers

2. Return Process

If you wish to return a product:

  1. Contact our support team within 7 days of delivery at support@balance9planet.com or via our Contact Us page.
  2. Provide your Order ID, Product details, and a clear photo/video showing the issue.
  3. Our team will verify and approve your return request within 24–48 business hours.
  4. You will receive pickup instructions or a return shipping address depending on your location.

Important: Please do not send products back without authorization. Unauthorized returns may not be accepted or refunded.

3. Refund Procedure

Once we receive and inspect the returned product, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days to your original payment method (credit/debit card, UPI, wallet, etc.).
  • In some cases, bank or payment gateway processing may take additional time.
  • You will receive a confirmation email/SMS once the refund has been initiated.

If rejected (for reasons like product tampering, incomplete packaging, or false claims), we’ll notify you via email and return the item to you at your cost.

4. Replacement & Exchange Policy

If you prefer a replacement over a refund:

  • We’ll arrange shipment of a replacement product once the original item is received and verified.
  • Replacement is subject to product availability.
  • If the replacement product is unavailable, a full refund will be issued.

For size or variant exchanges (if applicable), additional shipping costs may apply.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank or payment account again.
  • Then contact your bank or payment provider; sometimes there is a processing delay.
  • If you still haven’t received your refund after 10 business days, please contact us at support@balance9planet.com with your Order ID.

6. Cancellation Policy (Related)

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible. Please visit our detailed Cancellation Policy page for more information on order cancellations, cut-off times, and refund eligibility.

7. Shipping Policy (Related)

Our Shipping Policy explains how we handle deliveries, shipping timelines, logistics partners, and tracking. In case of return shipments, customers may be responsible for return shipping charges unless the return is due to our error (wrong or damaged product).

8. Damaged or Missing Items

If your package arrives damaged, incomplete, or tampered with:

  • Report it to us within 24 hours of delivery with clear photos/videos.
  • Keep all packaging materials intact.
  • We may raise a claim with the courier and provide a replacement or refund based on investigation.

9. Store Credit Option

In some cases, we may issue a store credit coupon instead of a monetary refund. This credit can be used for future purchases on Balance9Planet.com and will be valid for 6 months from the date of issue.

10. Fraud & Abuse

We reserve the right to deny returns, refunds, or replacements to customers suspected of fraudulent activity, abuse of the return policy, or repeated violations. Any misuse will result in account suspension as per our Terms & Conditions.

11. Modifications to This Policy

Balance 9 Planet reserves the right to update, amend, or revise this Return & Refund Policy at any time. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

If you have any questions about our Return & Refund Policy, or need help with a return, please contact us:

📧 Email: support@balance9planet.com
🌐 Website: https://www.balance9planet.com
📞 Phone (optional): +91 – 9811 986 117
📍 Address: H1A/20, Sector-63, IND Noida, Uttar Pradesh – 201301

Final Note

At Balance 9 Planet, customer happiness and product quality are our top priorities. We’re always here to help resolve your concerns with fairness and transparency. Thank you for choosing us as your trusted wellness partner.