Welcome to Balance9Planet.com (“we”, “our”, “us”). Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website https://balance9planet.com (“Site”).

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy, as well as our Terms & Conditions, Shipping Policy, Cancellation Policy, and Return & Refund Policy.

1. Information We Collect

We collect personal and non-personal information to help provide you with a smooth, personalized shopping experience. The types of data we collect include:

a. Personal Information

When you register, shop, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (via secure gateways; we do not store full card data)
  • Account credentials (username, password)
  • Communication records (emails, messages, chat history)

b. Non-Personal Information

We may also collect:

  • Browser type, operating system, IP address
  • Device type and access time
  • Referring URLs and website interactions (via analytics tools)
  • Cookies and tracking data (to enhance your experience)

2. How We Use Your Information

We use your information to provide, improve, and secure our Services. Specifically, we may use it to:

  • Process and fulfill your orders
  • Send order confirmations, invoices, or delivery updates
  • Respond to your queries, requests, or complaints
  • Customize user experience and website content
  • Improve product quality and customer service
  • Send promotional offers, newsletters, and product updates (only if you’ve opted in)
  • Comply with legal, tax, or regulatory obligations

We do not sell, rent, or trade your personal data to any third party for commercial gain.

3. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking tools to enhance your browsing experience.

Cookies help us:

  • Recognize your browser and preferences
  • Save your cart and login details
  • Measure website traffic and performance
  • Deliver relevant ads or recommendations

You can manage or disable cookies anytime through your browser settings. However, disabling cookies may affect certain website functionalities.

4. Data Protection & Security

We take your privacy seriously and implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration.

Our site uses:

  • SSL (Secure Socket Layer) encryption for all transactions
  • Secure payment gateways for online payments
  • Regular malware scanning and security audits

While we follow best practices, no online system is 100% secure. You agree that we are not liable for any unauthorized access beyond our reasonable control.

5. Sharing of Information

We may share limited personal data only with trusted third parties who assist in operating our business, such as:

  • Payment processors (e.g., Razorpay, Paytm, Stripe, etc.)
  • Shipping and logistics partners
  • Customer support providers
  • Marketing or analytics tools (e.g., Google Analytics, Meta Ads)

These partners are bound by confidentiality and data protection agreements.

We may also share information:

  • When required by law or government authority
  • To protect our rights, property, or safety
  • In connection with business transfers, mergers, or acquisitions

6. Your Rights & Choices

As a user, you have the right to:

  • Access and review your personal information
  • Request correction or deletion of inaccurate data
  • Withdraw consent for marketing communication at any time
  • Request a copy of your stored data (where legally applicable)

To exercise these rights, email us at support@balance9planet.com.

7. Email, SMS & Marketing Communications

We may send you promotional emails or messages about our products, discounts, or new launches. You can unsubscribe anytime by clicking “Unsubscribe” in the email footer or contacting us directly.

Transactional emails (e.g., order updates, receipts) are mandatory and cannot be opted out of.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected — typically until your account is active or for legal compliance (tax, audit, fraud prevention).

When no longer needed, your data will be securely deleted or anonymized.

9. Third-Party Links & Services

Our Site may contain links to third-party websites such as payment gateways, courier services, or social media pages.

We do not control these sites and are not responsible for their privacy practices. Please review their respective privacy policies before sharing your data with them.

10. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe your child has provided us with personal data, please contact us immediately for deletion.

11. International Data Transfers

If you access our Site from outside India, please note that your data may be transferred to and processed in India, where data protection laws may differ from those in your country. By using our Services, you consent to this transfer.

12. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time. The revised version will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, feedback, or complaints regarding our Privacy Policy or data handling practices, please reach out to us:

📧 Email: support@balance9planet.com
🌐 Website: https://balance9planet.com
📞 Phone: +91 – 9811 986 117
📍 Address: H1A/20, Sector-63, IND Noida, Uttar Pradesh – 201301

Explore Our Other Pages

To learn more about Balance 9 Planet and our policies, please visit:

Final Note

At Balance 9 Planet, transparency, data protection, and customer trust form the foundation of everything we do. We value your privacy and promise to handle your data responsibly and securely. Thank you for choosing us as your wellness partner.