Welcome to Balance9Planet.com (“we”, “our”, “us”). This Shipping Policy outlines how we handle the processing, shipping, and delivery of orders placed through https://balance9planet.com.

By placing an order, you agree to our Terms & Conditions, Return & Refund Policy, Cancellation Policy, and Privacy Policy.

1. Order Processing Time

  • All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
  • During sales, festivals, or high-volume periods, processing may take slightly longer — but we’ll notify you via email or SMS if there’s a delay.
  • Once shipped, you’ll receive a tracking number and courier details via email/SMS.

2. Shipping Partners

We work with reliable logistics and courier partners such as Delhivery, Bluedart, DTDC, India Post, and others to ensure timely and safe delivery of your orders.

Each shipment is carefully packed to prevent damage during transit.

3. Delivery Timelines

Approximate delivery timelines after dispatch:

  • Metro Cities: 2–4 business days
  • Tier-2 / Tier-3 Cities: 4–7 business days
  • Remote or Rural Areas: 7–10 business days

Delivery times may vary depending on your location, courier service availability, and external factors like weather, strikes, or government restrictions.

4. Shipping Charges

  • Free Shipping may be available for selected products or orders above a certain value.
  • Orders below the free-shipping threshold may attract a small delivery fee, which will be clearly displayed during checkout.
  • Any applicable delivery or handling charges are non-refundable once the order is shipped.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking link via SMS/email.
  • You can track your shipment directly on the courier’s website.
  • In case of any issue, you can reach us at support@balance9planet.com with your Order ID.

6. Address & Delivery Issues

Please ensure you provide a complete and accurate shipping address at checkout.
We are not responsible for:

  • Delays or failed deliveries due to incorrect/incomplete addresses
  • Unavailability of the recipient during delivery attempts
  • Orders held by local authorities for customs clearance (for international shipments)

If an order is returned due to such issues, reshipping charges may apply.

7. Damaged, Lost, or Delayed Shipments

If your parcel arrives damaged, or you believe it’s lost in transit:

  • Contact us immediately within 48 hours of delivery or the expected delivery date.
  • Provide order details and photos/videos (if applicable).
  • We’ll coordinate with the courier partner to investigate and resolve the issue promptly.

8. International Shipping (if applicable)

We currently deliver within India.
If international delivery becomes available in the future, customs duties, taxes, or import fees will be the buyer’s responsibility.

9. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date.

10. Contact Us

If you have questions about your shipment or delivery, please contact us:
📧 Email: support@balance9planet.com
🌐 Website: https://balance9planet.com
📞 Phone: +91 – 9811 986 117