Welcome to Balance9Planet.com (“we”, “us”, “our”, or “Balance 9 Planet”). These Terms & Conditions (“Terms”) govern your access to and use of our website (https://balance9planet.com/) and any related services, products, or content (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

  • These Terms constitute a legally binding agreement between you (“you”, “your”, “user”, or “customer”) and Balance 9 Planet.
  • You affirm that you are at least 18 years old, or have parental or guardian consent to use our Services.
  • We may update or revise these Terms at any time, with or without notice. The “Last updated” date above indicates the effective date. Your continued use after revisions means you accept the updated Terms.

2. Definitions

  • “Products”: any goods, supplements, or items sold via our site.
  • “Content”: text, images, audio, video, blog posts, graphics, or other materials provided through our Services.
  • “Order”: your request to purchase Products via our site.
  • “Account”: your user account created on our site.

3. Use of the Website & Services

  • You agree to use the Services in compliance with applicable local, state, national, and international laws and regulations.
  • You must provide accurate, current, and complete information when creating an Account or placing an Order.
  • You are responsible for maintaining the confidentiality of your Account credentials (username, password).
  • You may not impersonate any person or entity, falsely state or misrepresent your affiliation, or use the Services in any harmful, fraudulent, or unlawful manner.

4. Products, Orders & Pricing

  • All Products are subject to availability. We reserve the right to limit quantities or refuse service to any user.
  • We attempt to display accurate Product descriptions, images, and pricing. However, we do not warrant that all information is error-free, complete, or current.
  • Prices, promotions, and discounts may change without notice.
  • Once you place an Order and receive confirmation, the contract between you and us is formed.
  • We reserve the right to refuse or cancel any Order for reasons including but not limited to: Product availability, errors in product description or price, or suspicion of fraud.

5. Payment & Billing

  • Payments must be made via the payment methods offered at checkout.
  • You represent and warrant that you have the legal right to use the payment method you choose.
  • We may charge applicable taxes, duties, and shipping fees. These will be clearly indicated before you finalize your Order.
  • In case of payment failure or chargeback, we reserve the right to cancel the Order or take other remedial steps.

6. Shipping, Delivery & Returns

  • We aim to process and ship Orders promptly. Delivery timelines depend on your location, carrier, and other factors.
  • Risk of loss or damage passes to you when the Product is delivered to the shipping carrier.
  • Please inspect shipments upon receipt and contact us immediately if Products are damaged, incorrect, or missing.
  • Our Returns & Refunds Policy (see separate page) governs returns, exchanges, and refunds.

7. Intellectual Property

  • All Content on the website — including logos, branding, text, images, graphics, designs, and software — is owned by or licensed to Balance 9 Planet, unless explicitly stated otherwise.
  • You may view, download, or print pages for your personal use only, provided you keep all copyright and proprietary notices intact.
  • You may not reproduce, distribute, publicly display, publish, adapt, or create derivative works of the Content without our express written permission.

8. User-Generated Content

  • If you submit reviews, comments, or other content (“User Content”) on our site (e.g. blog comments, testimonials), you grant us a nonexclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content in any medium.
  • You represent that you own or have rights to User Content and that it does not infringe third-party rights.
  • We reserve the right (but are not obligated) to monitor, edit, or remove User Content for any reason, including content that is unlawful, offensive, defamatory, or violates these Terms.

9. Disclaimers & Limitation of Liability

  • No Medical or Legal Advice: Our Content, including descriptions of Products, is for informational and wellness support only. It is not medical, legal, or professional advice. Always consult a qualified professional before use.
  • No Warranty: To the fullest permissible by law, the Services and Products are provided “as is” and “as available,” without any warranties, express or implied (including merchantability, fitness for a particular purpose, or noninfringement).
  • Limitation of Liability: In no event shall Balance 9 Planet or its officers, employees, agents or suppliers be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or connected to your use of the Services or Products, even if advised of the possibility of such damages.
  • Cap on Liability: Our aggregate liability to you for any claim arising under or related to these Terms shall not exceed the amount you paid us (if any) in the preceding 12 months.

10. Indemnification

You agree to defend, indemnify, and hold harmless Balance 9 Planet and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, expenses, or costs (including legal fees) arising from or related to:

  • Your use of the Services or Products
  • Your violation of these Terms
  • Your violation of applicable laws or third-party rights
  • Your User Content

11. Termination

  • We may suspend or terminate your access to the Services (in whole or in part) at any time, with or without cause or notice.
  • Upon termination, your right to use the Services ceases immediately.
  • All provisions of these Terms that by their nature should survive termination will survive (e.g. intellectual property, disclaimers, indemnity, limitation of liability).

12. Privacy & Data Protection

Your use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully to understand how we collect, use, and protect your data.

13. Links to Other Websites

Our site may contain links or references to third-party websites, products, or services. We do not control or endorse such third parties, and we are not responsible for their practices or content. Accessing third-party sites is at your own risk.

14. Governing Law & Dispute Resolution

  • These Terms and any dispute arising from them are governed by and construed in accordance with the laws of [Your State / Country], without regard to conflict of law principles.
  • Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved by [arbitration / courts of competent jurisdiction in your city or region — choose based on your preference and local laws].
  • If any provision of these Terms is deemed invalid or unenforceable, that provision will be struck and the remainder will remain in full effect.

15. Miscellaneous

  • Entire Agreement: These Terms, along with the Privacy Policy and any other policies referenced, constitute the entire agreement between you and us regarding the Services.
  • Waiver: No waiver of any term or breach shall be deemed a further or continuing waiver.
  • Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign them freely.
  • Notices: Any notice from you to us must be sent via our contact address or email listed on the website.
  • Force Majeure: We are not liable for any delay or failure in performance resulting from causes beyond our reasonable control (e.g. natural disasters, strikes, outages, pandemics).

If you have any questions or concerns about these Terms & Conditions, please contact us at balaceplanet9@gmail.com or via our contact page on the website.

Thank you for choosing Balance 9 Planet. We are committed to serving you with integrity, transparency, and a focus on your wellness journey.